Brent Jones
62 NE 43rd
Portland, OR 97213
(503) 869-4889
brentj@servuhome.net


Summary: 
* Linux Administration Certificate (Portland Community College, 2000)
* Windows NT, 2k, and XP Networking experience
Network/Operating Systems: 
* Configure Windows 2000 Server/Client, Windows NT and Windows XP 
* Configure various Linux and BSD distributions (Slackware, RedHat, Debian, FreeBSD, NetBSD, OpenBSD)
* Installation and Administration of popular services such at Apache, IIS, Sendmail, and Exim
* Basic Cisco maintenance, and network cabling
* Installation of Remote Administration software such as PC Anywhere, VNC, and Secure Shells
Customer Service 
* Ensure customers receive the best possible support through the use of trouble ticket systems and customer logs
* Implement flowcharts to direct how customer's calls should be handled
* Maintain journals of incidents to better communicate to customers when similar incidents happen
* Communicate technical instructions in an easy to understand none technical way
Desktop Applications/Hardware:
* Build and repair most Desktops and Servers
* Justifying and purchasing of required equipment
* Set up and maintain network printers and file servers
* Knowledge of various software packages, including Microsoft Office, Anti-Virus applications, and other desktop applications
* Installation and configuration of Linux Desktops using X-Windows and various Window Managers (Gnome, KDE, Blackbox)
* Experience with Linux Desktop software such as Kword, Abiword, Kmail, and other popular packages
Experience:

Network Technician (2000-2001)
Internet Arena 
(503) 224-2718



Interests/Hobbies:

* Running a home network with several different Operating Systems
* Maintain a web server for acquaintances to host their pages on
* Providing a Linux shell server for acquaintances to use for development
* Attending and organizing local computer gaming events
* Self-learning computer security policies (security auditing, program vulnerabilities)